FREQUENTLY ASKED QUESTIONS
Is the KitBrix Bag Waterproof?
The bottom of the bag is waterproof, the bag itself is water resistant to exceptional levels but because the zippers interlink we are not able to 100% claim the bag is waterproof…nearly though!
It will more than hold off rain but cannot be submerged, it most definitely is the best thing available for lakeside mud, pond edges, the side of a wet grassy pitch and indeed any other rough terrain. That is a key and unique feature of the brand that fans have loved.
Can I get a deal on multiple KitBrix bags?
Yes, we always advise the bags are sold in pairs as the zip together and therefore split organised function is exceptional and will reduce the pain of separating wet and used kit, dry change clothes or simply allow faster organisation or an easy divided set whatever your needs. Check out discounts on systems like the Elite Organiser Bundle here
What colours do you have on offer?
Standard colours are black, grey, blue, red and yellow with limited edition KitBrix pink available while stocks last. We can also offer custom colour team production for a Minimum Order quantity – and pantone matched colours for higher volume promotional merchandise. Please email email@example.com for any custom enquiries.
What insert do you have?
Currently the bag simply has a roof pocket for placing your own check list for kit you need. This will save so much pain and even money from forgetting articles you need. Inside the bag there is a hugely robust side pocket for valuables. We are working on a divider system at the request of the photographic community..watch this space.
Is there a minimum order quantity?
No there is no minimum order quantity
Are the straps adjustable?
Yes. The bag has 8” adjustability and is a padded comfortable shoulder strap. Some people prefer to take off the outer overwrap and use the less bulky single nylon strap
How quickly will my KitBrix be delivered?
Orders will be shipped to arrive within 5 working days. If you require faster delivery please send us an email
What are your delivery charges?
For all orders over £70, delivery is free of charge. For orders under £70 a standard delivery fee of £6 applies
What is your returns policy?
Please share with us within 14 days your reason for wishing to return the bag. If it is simply a colour change request, of course we can help with an exchange, you may have to pay delivery. If there is a bag fault there will be a no quibble exchange. Please therefore shows us the reason you wish to return the bag, by picture to firstname.lastname@example.org, for us to review
What is your exchange policy?
Please share with us within 14 days your reason for wishing to exchange the bag. If it is simply a colour change request, of course we can help with an exchange, you may have to pay delivery
How do I request a return?
If my item is not covered by warranty, can I still make repairs?
Let’s see the bag by picture before doing any home-repairs. There may be an easy resolution but we pride ourselves on the most robust nature of the product, the ridiculously hard wearing style we designed and we see the KitBrix bag as a bag for life. Treated well, but nevertheless expecting outdoor impact your bag is able to cope with any situation.
Get In Touch
If you're a performance athlete who uses KitBrix we'd love to welcome you to the KitBrix family. Please contact us using the form above. Please do not be afraid to showing off your expertise when you get in touch!